Refund policy

Factory-Sealed Products

Bone Fire Collectibles accepts return requests for eligible factory-sealed products within 14 calendar days of confirmed delivery.

To qualify for a return, the product must:

  • Remain unopened and in its original factory-sealed condition.
  • Show no evidence of tampering, resealing, cutting, tearing, puncturing, heat damage, or alteration.
  • Include all original packaging, labels, inserts, promotional materials, and accessories.
  • Be returned in substantially the same condition in which it was delivered.
  • Include proof of purchase from Bone Fire Collectibles.

Products returned with damaged, altered, missing, or questionable factory seals will not be eligible for a refund.

Customers are responsible for return shipping costs unless the return results from an error by Bone Fire Collectibles or the product was materially damaged before delivery. Original shipping charges are nonrefundable unless required by applicable law or the return resulted from our error.

All eligible returns are subject to inspection before a refund is approved. Approved refunds will be issued to the original payment method.

Changes in market price, buyer’s remorse, or finding the same product at a lower price elsewhere are not valid reasons for returning collectible merchandise.

Live-Opened and Rip-and-Ship Products

All products selected for live opening, Rip-and-Ship service, pack battles, box breaks, or any other customer-authorized opening are final sale and cannot be returned, exchanged, canceled, or refunded after opening has begun.

By selecting an “Open Live,” “Rip-and-Ship,” or equivalent fulfillment option, the customer expressly authorizes Bone Fire Collectibles to remove the product’s factory packaging and open the product on the customer’s behalf.

Once the first factory seal, wrapper, pack, box, tin, bundle, or other packaging component has been opened, the transaction becomes irreversible and the product is no longer eligible for return.

Refunds will not be provided because of:

  • The cards, players, characters, parallels, inserts, or rarities received.
  • The absence of a desired “hit” or chase card.
  • Pull rates or perceived product value.
  • Duplicate cards or product collation.
  • Centering, print lines, whitening, surface marks, factory defects, or other card-condition concerns originating from the manufacturer.
  • Differences between the purchase price and the secondary-market value of the contents.
  • Dissatisfaction with the results of a pack battle, group opening, or other promotional format.
  • A decline in the market value of the product or its contents after purchase.

Bone Fire Collectibles does not guarantee any particular card, pull, rarity, grade, condition, monetary value, or investment result from sealed trading card products.

All cards and eligible contents opened for a customer will be packaged and shipped to that customer unless the applicable product listing or event rules explicitly state otherwise.

Cancellation of Live-Opening Orders

A customer may request cancellation of a live-opening order only before the product has been opened or prepared for opening.

Submitting a cancellation request does not guarantee that the order can be canceled. If opening has begun before the request is received or processed, the order remains final sale.

Bone Fire Collectibles may delay opening an order when payment verification, fraud review, age verification, shipping information, or other order details require clarification.

Incorrect, Missing, or Shipping-Damaged Orders

The final-sale rule does not remove Bone Fire Collectibles’ responsibility to correct fulfillment errors.

Contact us promptly if:

  • You received the wrong product.
  • An item shown during the live opening was omitted from your shipment.
  • The shipment was materially damaged in transit.
  • The shipment did not arrive.
  • Bone Fire Collectibles opened a product contrary to the fulfillment option you selected.

Claims should be submitted within three calendar days of confirmed delivery and should include:

  • The order number.
  • Photographs of the shipping container and contents.
  • Photographs of any visible damage.
  • A description of the problem.
  • An unboxing video, when available.

Do not discard the packaging until the claim has been reviewed.

Depending on the circumstances, Bone Fire Collectibles may issue a replacement, provide store credit, issue a partial or full refund, or submit a claim with the shipping carrier.

Manufacturer printing defects, card centering, factory collation, and pull results do not constitute fulfillment errors by Bone Fire Collectibles.

Unauthorized Returns

Do not send merchandise back without first receiving return authorization from Bone Fire Collectibles.

Unauthorized returns, opened products, live-opened products, or products that fail inspection may be refused and returned to the customer at the customer’s expense.

Contact

To request a return or report an order issue, contact:

Bone Fire Collectibles LLC
Email: bonefirecollectibles@outlook.com
Website: bonefirecollectibles.com

Include your full name, order number, and explanation of the issue.

Applicable Law

Nothing in this policy limits any non-waivable rights or remedies available under applicable law.