Shipping policy
Thank you for shopping with Bone Fire Collectibles! This Shipping Policy explains how orders are processed, shipped, tracked, and handled after purchase.
Order Processing
Most in-stock orders are processed within 1–3 business days after payment is confirmed.
Orders placed during major product releases, promotional events, livestreams, holidays, or periods of unusually high order volume may require up to 5 business days for processing.
Business days are Monday through Friday, excluding federal holidays.
Order processing time is separate from carrier transit time. An order is considered shipped when it has been transferred to the shipping carrier, not when a shipping label is created.
Live Rip-and-Ship Orders
Products purchased for a livestream opening or Rip-and-Ship event will be shipped after the applicable livestream has concluded and the customer’s cards and other eligible contents have been sorted, verified, and packaged.
Most live-opened orders are shipped within 1–5 business days after the livestream.
If a customer places multiple Rip-and-Ship orders during the same event or shipping period, Bone Fire Collectibles may combine those orders into one shipment when practical.
Products authorized for live opening are subject to our separate Return and Refund Policy and become final sale once opening begins.
Shipping Destinations
Bone Fire Collectibles currently ships to valid addresses within the United States.
We do not currently offer international shipping, freight forwarding, or shipment to international reshipping services.
We may restrict shipment to certain territories, military addresses, post office boxes, or locations that cannot be serviced by our available carriers.
Shipping Rates
Shipping charges are calculated and displayed during checkout before payment is completed.
Rates may be based on:
- Package weight and dimensions
- Delivery destination
- Selected shipping service
- Product type
- Insurance or signature requirements
- Promotional shipping offers
Any free-shipping promotion applies only when the order satisfies the stated promotion requirements.
Shipping Carriers
Orders may be shipped through carriers including:
- United States Postal Service
- UPS
- FedEx
- Other reputable shipping providers when appropriate
Bone Fire Collectibles may select or change the carrier or service level when necessary, provided the replacement service is reasonably comparable to the option purchased.
Carrier delivery estimates are estimates only and are not guaranteed by Bone Fire Collectibles.
Tracking Information
When tracking is available, the customer will receive a shipping-confirmation email containing the tracking number.
Tracking information may take up to 48 hours to begin displaying movement after the carrier receives or scans the package.
Customers are responsible for monitoring tracking information and making arrangements to receive the shipment.
Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Before placing an order, verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
Contact Bone Fire Collectibles immediately if an address correction is needed.
We cannot guarantee that an address can be changed after an order has entered processing or after a shipping label has been created.
Bone Fire Collectibles is not responsible for delays, failed delivery, or loss caused by an incorrect or incomplete address supplied by the customer.
If an order is returned because of an incorrect address, refused delivery, or inability to deliver, the customer may be responsible for additional shipping charges before the order is resent.
Preorders and Upcoming Releases
Products identified as preorders will not ship until the applicable release date and inventory has been received, inspected, and prepared for fulfillment.
Release dates, supplier deliveries, and distributor allocations may change.
If a preorder contains products with different release dates, Bone Fire Collectibles may hold the order until all products are available unless separate shipping arrangements are offered or purchased.
Customers will be contacted if a material delay, allocation reduction, or product cancellation affects their preorder.
Combined Orders
Separate orders are not automatically combined.
Bone Fire Collectibles may combine orders when:
- The orders belong to the same customer
- The shipping addresses match
- The products can be shipped safely together
- Neither order has already been transferred to the carrier
Combined shipping and shipping-cost refunds are not guaranteed.
Packaging
Trading cards and collectibles are packaged using reasonable protective materials based on the product type.
Packaging may include:
- Penny sleeves
- Team bags
- Top loaders or semi-rigid holders
- Cardboard reinforcement
- Bubble wrap
- Padded mailers
- Corrugated shipping boxes
- Void-fill material
Original manufacturer packaging may display minor cosmetic imperfections that do not affect the contents or authenticity of the product.
Delivery Delays
Delivery may be delayed by circumstances outside our control, including:
- Severe weather
- Carrier congestion
- Transportation interruptions
- Holiday volume
- Natural disasters
- Incorrect addresses
- Security inspections
- Regional service disruptions
Bone Fire Collectibles does not control carrier operations and cannot guarantee a particular delivery date after a package has been transferred to the carrier.
Lost or Missing Packages
If tracking does not update or the shipment appears lost, contact Bone Fire Collectibles at:
bonefirecollectibles@outlook.com
Include:
- Your full name
- Order number
- Tracking number
- Delivery address
- Description of the problem
We may ask the customer to wait until the carrier’s expected delivery window has passed before opening an investigation.
Bone Fire Collectibles may submit a carrier claim or request additional documentation. Refunds or replacements are not automatically issued while a carrier investigation is pending.
Packages Marked Delivered
If tracking shows that a package was delivered but it cannot be located:
- Check all entrances, mailboxes, parcel lockers, and delivery areas.
- Ask household members, neighbors, apartment management, or building staff.
- Allow 24 hours in case the carrier marked the package delivered before completing delivery.
- Contact the carrier using the tracking number.
- Contact Bone Fire Collectibles if the package remains missing.
Bone Fire Collectibles is not responsible for theft or disappearance after confirmed delivery to the address provided, but we will provide reasonable assistance with available carrier documentation.
Damaged Shipments
Report shipping damage within three calendar days of delivery.
The customer should retain:
- The shipping box or mailer
- All packing materials
- The damaged product
- The shipping label
The claim should include clear photographs of:
- The outside packaging
- The shipping label
- The internal packaging
- The damaged product
Do not discard any packaging until the claim has been reviewed.
Depending on the circumstances, Bone Fire Collectibles may offer a replacement, refund, partial refund, store credit, or assistance with a carrier claim.
Manufacturer defects, card centering, print lines, whitening, factory collation, and pull results are not considered shipping damage.
Refused and Returned Shipments
Orders returned because of refusal, an incorrect address, an incomplete address, an expired hold, or unsuccessful delivery may be refunded only after the package is returned and inspected.
Original shipping charges are nonrefundable.
Any return shipping charges, carrier fees, or costs required to resend the order may be deducted from the refund or charged to the customer.
Order Changes and Cancellations
Contact Bone Fire Collectibles immediately to request an order change or cancellation.
We cannot guarantee cancellation once an order has entered processing, been packaged, been opened during a livestream, or been transferred to the carrier.
Live-opened products cannot be canceled after opening has begun.
Contact Information
Questions regarding shipping should be sent to:
Bone Fire Collectibles
Email: bonefirecollectibles@outlook.com
Website: bonefirecollectibles.com
Include your order number whenever contacting us about an existing order.